In mid-2012, given the parlous state of film-based photography (especially colour slide film), and the less than encouraging signs from Lasersoft Imaging, the chances that a new book on Silverfast would be published must have been remote. That it would also be a very good book, even less so. Scanning veteran Mark D Segal has nevertheless confounded expectations with his eBook, “Scanning Workflows with Silverfast 8, Silverfast HDR, Adobe Photoshop Lightroom and Adobe Photoshop”. The title may be quite a mouthful, but it is justified through the contents.

Although the book was written in close collaboration with Lasersoft, makes of Silverfast (of itself a positive sign), it’s no hagiography. Where the author feels that Silverfast is not going to give you best results, he makes no excuse for providing alternative solutions in Photoshop and Lightroom. However, with his exhaustive - but never exhausting - exposition of Silverfast’s vast feature set, he reveals and clarifies areas of the application which I’ve either never used or never been comfortable with.

The book targets Silverfast 8, which for me remains something of a pipedream, and I’m stuck with SF6 for scanning with my Minolta film scanner, and although I religiously download each new public Beta of SF8 HDR, I’m sorry to say that that is still way short of usable. However, although some tools, for example AACO shadow recovery, are improved in SF8, what Mark writes is still applicable to SF6.

The last book to be written on Silverfast was Taz Tally’s Official Silverfast Manual published in 2003, which while pretty good for its day, only covered film scanning as an afterthought on the included CD. Mark’s book on the other hand is firmly focused on film, both positive and negative.

The writing still is clear and communicative, avoiding the trite humour that so many writers seem to feel they can’t do without. The author is not going to get rich with this book, which is available for €29.95 from the Silverfast web site. It is clearly something of a labour of love - let’s hope it doesn’t turn out to be a requiem.

Dear Lasersoft Imaging,

Quoting from your website, “on August 17th [2011], scanner software SilverFast 8 has been released”. Today is June 21st, 2012, and recently, Beta 10 of Silverfast HDR was released, with little obvious change, except, apparently, in fiddling around with the infrared channel which has been causing you some issues.

Silverfast HDR 8 has no features that are not present in Silverfast 6 HDR. It does, however, miss a few. Zooming doesn’t work. You can see an image at a size which fits the window (about 4% in my scans), or, if you discover the hidden workaround, 100%. That’s it. At least you can pan the 100% view. From playing around, it seems that headline features such as GANE simply don’t work, although the controls are there. There is no way to batch process, a key feature of all previous versions.  There is no equivalent to version 6’s flawed, but useful, Virtual Light Table.

You do have a completely new GUI, which is long overdue. It is an improvement, at least, but hardly earth-shaking. And, crucially, it works on Mac OS X 10.7 (Lion), unlike version 6. Your company’s total refusal to follow any sort of UI standard is baffling though, as well as financially counter-productive. But Lion, and Silverfast 8, were released a long time ago. In fact, OS X 10.8 is imminent, even if we allow that it is little more than a marketing wrapper for a service pack for 10.7.  And Silverfast HDR 8 is still in Beta.

I’m not holding out any hope for a Silverfast AI 8 for my Minolta Scan Multi Pro. It seems that this is just too hard for your engineers, even though it didn’t seem to be a big deal for Ed Hamrick. Anyway, I have now dedicated a semi-retired MacBook Pro to running Silverfast 6.6 AI, but I would like to reprocess the HDR output on my main machine.

I suspect that you are paying the price for years upon years of neglect of a very old, undocumented and labyrinthine code base, and quite possibly the engineers who knew how it worked are gone. For many years you watched the money roll in, and bolted on fairly useless new feature after fairly useless new feature to get the upgrade income. Of course the foundation was - and is - a very good scanning engine, but that’s no longer enough.

I bought into your Archive concept - in both senses of the word -  but it seems that your idea of “archival” is very strange. Your customers now have archive files which can only be processed on current computers with a half-baked Beta. This is a poor reward for the trust your customers have shown.

Personally, I don’t feel any need to join the rush to upgrade to OS X 10.8 - but perhaps I should consider 10.7, as 10.6 is beginning to lock me out of interesting developments. In fact, I have test 10.7.4, and of all the applications I use, including tricky things like monitor calibration and printer drivers, only Silverfast is holding me back.

I challenge to provide a roadmap to a commercial release of Silverfast HDR 8. And to also publish a list of features you intend to include on release, and a list of those which are not currently working in Beta 10 (although you have released Beta 8.0.1r12, the latest update notice on your Silverfast HDR 8 main page is for 8.0.1r4). No gloss, no half-truths, just the facts. This is part of what an open Beta entails, but you seem not to get that.

Yours, in hope of a positive response

David Mantripp

Lasersoft Imaging released Silverfast 8 towards the end of August. Unfortunately, they don’t yet support my main scanner, although they do support my CanoScan 9000F, but they have just released a public Beta of Silverfast 8 HDR. Since most of my time with Silverfast 6.6 is spent using HDR, this was welcome news.

Since it has come during a bit of a lull in both photography and especially scanning, I haven’t really had much reason to try it, but yesterday evening I thought I’d give it a go. Note, this article is written under the influence of a combined throat infection and heavy cold.

The big thing about Silverfast 8 is the user interface redesign, but that’s not the only point. However, it really dominates the update, so here it is.

The Silverfast 8 HDR Studio user interface

and here it was:

The Silverfast 6 HDR Studio user interface

Silverfast 8 introduces a modern, compact, unified user interface which, although remaining a little idiosyncratic, is a huge improvement.

I haven’t run anything approaching a full session, so I’ll just list a few early impressions. These are taken from running on MacOS X 10.6.8.

Positives:

- hugely improved UI. Massive step forward
- installs and runs following normal guidelines, including access to preference panels, etc. Uses standard OS toolbar.
- detachable tool panel, so you can “roll your own” UI to some extent
- ability to turn various edits on and off in preview (like Aperture or Lightroom)
- ability to run Silverfast 8 and Silverfast 8 HDR concurrently - I think. I’m not 100% sure as my trial of Silverfast 8 for CanoScan 9000F has expired, but I can open both launch screens at the same time. I can also run SF 8 HDR and SF 6 HDR (or AI Studio) at the same time.

Negatives (remembering that this is a Beta):

- allows quit without warning to save edited images
- the colour cast slider seems to have vanished. Now the level is set in Preferences only

Neutral:

- the image manager, Silverfast VLT, which works as a front end to Silverfast HDR 6.6, is gone.  This is not necessarily a bad thing as it is somewhat buggy and has some very poor design choices. However as a way of building up Job Manager lists is was pretty good. Maybe it will return.
- seems stable. No crashes so far.

Generally all the tools remain the same, including the superlative colour correction tools, but they’re easier to use and understand.

All in all it looks encouraging. Let’s just hope Lasersoft come up with a pricelist which takes into account that it’s not 2001 anymore, otherwise selling a product like this into a dwindling market is going to be pretty challenging.

August 2014: Apparently this post is the most popular on my site. And by far. Which is a bit sad for both of us.  I’m tempted to take it down, but I’ll leave it for historical interest. Maybe you’ve come here to observe a bit of wild-eyed flaming of Ed Hamrick and Vuescan. Well, enjoy, but please note it is water well under the bridge, indeed we can’t even see the bridge any more. Ed & I had an email conversation and it all ended up perfectly amicable even if we agreed to disagree.  These days I sometimes use Vuescan. I took some time to understand it better, I managed to calibrate it, and when my scanner, or Silverfast, causes problems, it’s always useful to be able to fall back on Vuescan for issue solving. And if your workflow would be to take uncorrected linear gamma scans direct into Photoshop, for some reason Vuescan’s 48bit output is much more malleable than Silverfast’s 48bit “HDR”. Oh, and you might also like to see Ed’s original riposte.

Earlier today, I came across a piece of negative marketing of a type which always irritates me. This was from Ed Hamrick, of Hamrick Software, author of Vuescan, offering Silverfast users a free upgrade to Vuescan Pro if they promise never to use Silverfast again and to send him their Silverfast serial number. This is already sounding ethically dubious, and possibly worse, but then he goes on to roundly rip Silverfast to pieces, while saying what a nice guy Karl-Heinz Zahorsky, the CEO and founder of LaserSoft is. All this under the strawman banner “Why is LaserSoft struggling ?”

Now, as far as I know, LaserSoft has never engaged in such tactics. It promotes its own wares, sometimes well, sometimes less so, but it never, ever rubbishes the competition. Hamrick then follows up with a gratuitous analysis of LaserSoft’s “problems” and an “unedited list” of more than 1000 largely illiterate one-liner comments of converts to Vuescan, the majority of which seem to have very little clue of what they’re talking about - and Hamrick knows it. Frankly, these people are not Silverfast’s customer base.

Hamrick goes on to pick apart various aspects of Silverfast, and Lasersoft. Now, Lasersoft sure aren’t perfect, but if you’re going to start slinging mud, you’d better make sure of your target.  A few choice examples:

Anyone who primarly does reflective scans can buy a good printer/scanner/copier for $100, and anyone still scanning film can use the Epson V700 to do this

Sure, Ed. You’re right, and pretty much every reasonably experienced film photographer in the world is wrong. The V700 is ok. In fact, for large format it’s probably the only reasonable option. But for optimal 35mm scans ? Come on!!  And this “anyone still scanning film” ... well, yeah. Guess what. They’re using Silverfast. 

Let’s see what a in-depth review of the V700 has to say:  “Finally one can say that the Epson Perfection V700 Photo is good for digitizing normal vacation pictures and similar images even directly from the film. For applications without professional requirements the scanner is very well suitable. Professionals, whom the V700 actually addresses with the possibility to scan medium formats and large formats, won’t however be satisfied with the picture quality”.  I think I’ll skip Ed’s advice on this one.

This leads to a dilemma - the market for the scanners SilverFast supports is shrinking rapidly, and even the least expensive printer/scanner/copiers are more than good enough for 99% of reflective scanning.

Well, Hamrick may believe that “printer/scanner/copiers are more than good enough for 99% of reflective scanning”. So what ? Silverfast is designed for photographers and pre-press. Possibly there little ROI in providing a cheap enough version for casual users of all-in-one, Walmart special offer copiers. 

What can LaserSoft do, other than try to reduce costs by laying off engineers and delay new product development? It’s been 5 years since Intel Macs were introduced, and LaserSoft still hasn’t released a universal binary version of SilverFast.

Again, so what ? First, how does Hamrick know so much about LaserSoft’s business ? If they are reducing costs, they’re hardly alone.  As for the Universal Binary, up until recently it has been of no use.  LaserSoft, correctly, point out that scan times and limited by scanner performance.  So post processing may be a touch faster with a Universal Binary, but frankly I’m not convinced.  This is really typical software geekery.

The majority of LaserSoft revenues used to come from bundled software sales

I believe it still does

Epson Scan is better than SilverFast

Totally unsubstantiated wild claim. Epson Scan is better than Vuescan!!!

Canon sells many more printer/scanner/copiers than high-end flatbed scanners

Yes, Ed, you’ve made it clear that you’ve missed the point. Stop digging.

Plustek and Reflecta scanners aren’t very good

Really. Why do you support them then ? And pro photographers such as Mark Segal beg to differ. Have they turned down your bundling offer ?

VueScan is a 5 MByte download, SilverFast 8 is a 170 MByte download

Well yes… but that does include the video guides and documentation. Documentation, Ed. Heard of it ? I haven’t downloaded Silverfast 8 yet, but Silverfast 6 is around 25Mb. Bigger than Vuescan, yes, but there’s quite a lot more in it.

It goes on, and quite frankly is astonishing. Did Zahorsky run over his dog or something ?  But anyway, we finally get on to this little claim:

VueScan produces better scans

Well, now I’m listening. Especially as I’m a licensed Vuescan user. I gave up at around version 5, where the appaling UI and bizarre behaviour finally drove me away. So let’s see if Version 9 has improve things. Honestly, if it gives better results, I’m not proud.

The Test

So, I downloaded Vuescan 9, although I had a bit of trouble getting past a website which insisted on pushing “Vuescan Mobile” at me. Let the customer decide, Ed, please.

First impressions were pretty familiar. It’s still got a design only a geek could love, full of weird UI elements and oddities. But at least they line up and the labels don’t overflow any more.

First run: although it did find my networked multi-mode printer/scanner, it failed to find my USB connected Canoscan 9000F. After a relaunch, it found my Minolta film scanner as well. It never did find the Canon. Probably because it’s not a “printer/scanner/copier”.

I went to pick up my old serial code, and entered it. It didn’t work, but that was just a guess really, because I got no feedback. Ok, so I need to get an updated serial number. Fine. That worked, well enough, but the user experience has already deviated well away from smooth. I wonder if the average printer/scanner/copier user would have worked it out ?

Ok, fine. Let me at those awesome results.  I loaded up a slide.  And clicked on “Preview”.  And Vuescan, way off in a little corner, tells me it is “Calibrating”.  I wait for minute or so, then it shows Busy 0%, eventually after, 2 minutes or so it shows Busy 100%. This goes on for a while. It starts again: Busy 0 to 100% another 2-3 minutes. No attempt to tell me what is going on, and no attempt to show a standard system activity bar.  During this time the application is locked up. And then it starts again - busy 0%.  What is it doing, calibrating R, G & B channels ? No idea. Anyway, the claim of “speed” is already wearing thin. Nope, not RGB, because it’s started again. And again.

Finally, a dialog. Please insert the film holder. So I did. But the scanner does not grab it. There’s something not right here.  Everything locks up. Great. I shut down the scanner, force quit Vuescan. And try again. I’m tenacious.

It starts up again, can’t find the Minolta. Shut down. Starts up again, finds Minolta. Finally I get it do a prescan.  It contrives to make the usually quiet-ish Minolta sound like a garbage truck in a tin can factory. Very noisy AF, very noisy prescan and no faster than Silverfast.

The prescan area is too big, which reminds me I’ve always been very suspicious of Vuescan’s handling of the Minolta’s hi-res area (4800dpi for a 35mm strip, 3200 for 120 film).  Using the Scanhancer, it seems there’s no way to get a decent preview, which Silverfast has no trouble with.  Also, nothing approaching Silverfast’s tuning tools. Not even remotely. However, there is one big plus, potentially: the option to use Multi Exposure at the same time as Multi Scanning (which Lasersoft have always said is of little benefit).

Vuescan preview

Silverfast preview

I eventually found the “advanced” settings. Not exactly intuitive, but well at least that’s consistent. And I get things set up as I want, and start a scan. Is it faster ? No, of course it isn’t: scan time is scanner limited. Output is very dark, very compressed histogram. However shadows are exceptionally clean - although later when I ran the same slide through Silverfast, it was equally good.

The UI remains exceedingly clunky and uninspiring, and if Silverfast 6 has its annoyances, VueScan just responds with a different set. Some things, for examplre setting preferences, are marginally more simple with Vuescan, but other things, for example prescan colour correction, or manual focus, are way, way worse.

Vuescan’s web site features testimonials from Smart Computing, PC World, Computer Shopper, Mac Guild, etc. Although to be fair Amateur Photographer praised it highly. But Silverfast features reviews by pro photographers such as Mark Segal (who was complimentray about the Plustec scanner which Hamrick dismisses), John Barclay, Timothy Grey, etc. No PC geeks here.

I could probably could make Vuescan work for me, especially if I invested in Sascha Steinhoff’s book.  Vuescan is not bad. For a casual user it’s a better investment than Silverfast, which in its consumer, dumbed down mode is too complex for the target market but also too light on features. VueScan is much cheaper. For advanced users it can also deliver scans just as good as Silverfast. Probably. But it will make you work much harder and it is missing all the refinements of Silverfast.  Generally I’d say there’s a pretty even split out there between Silverfast and Vuescan fans.

But it’s the negative, dishonest marketing that really leaves a bad taste. Another Hamrick quote is “they don’t ask for my advice, and free advice is worth what you pay for it”. Is a free Vuescan upgrade worth what you pay for it too ? So what is this Vuescan upgrade free ? Why such aggressive marketing ? Why is Vuescan struggling ?

I wouldn’t cut off my nose to spite my face if Vuescan really was better,  but the fact is I’ve had years of great results, friendly support and trouble free operation from Silverfast, and I’m not going to switch.  Silverfast has lots of flaws, and probably it is a touch too expensive. But frankly, looking at similar image products from, say, Adobe, or Nik, it certainly isn’t outrageously priced. And personally I don’t find that an annual price-gouging upgrade to be a benefit.

 

 

With Mac OS X Lion and new MacBook Airs released today after weeks of speculation, today was a good day to bury bad news in the tech world.  So Lasersoft, God bless ‘em, chose today to announce, at long, long last Silverfast 8, the next major iteration of the venerable Silverfast: 

SilverFast, the most popular scanner software in the world, is released as brand-new version SilverFast 8. After many successful years, SilverFast will be available completely renewed towards the end of August for the most important scanners of all major manufacturers.

I guess Silverfast 7 was dropped in the Baltic Sea or something, since we’re jumping straight from 6.x to 8, or maybe it’s just in recognition that nobody could possibly make us wait this long for a new version.

So, we’re promised such joys as a new user interface (let’s hope they didn’t hire PhaseOne’s designer), multitasking (gasp) and much goodness. The bit that leaves me a bit worried is “for the most important scanners of all major manufacturers”.  The place of the Minolta Dimage MultiScan Pro in that august assembly must be less than guaranteed.

Well, I for one am looking forward to this more than OS X Lion.